The Health Care Transformation Task Force conducted an environmental scan and survey to identify consumer engagement structures and mechanisms utilized by provider organizations in the design and governance of value-based payment programs. The Task Force interviewed senior decisions-makers involved in consumer-engagement related activities and efforts within their respective organizations and found the following:
Consumer engagement is important at every level of value-based care delivery, not only in direct patient-care but also in the design and oversight of new payment and delivery models;
Health care providers are committed but struggling to recruit, train, and actively involve consumers in organizational governance; and,
Organizations with long-standing regulatory requirements regarding board composition and patient involvement -- like Federally Qualified Health Centers -- can offer key lessons for other providers.
Read the full report.
Read the press release.