Consumer Engagement Structures and Mechanisms: Current Patient Involvement in Organizational Governance Among Providers Pursuing Value

The Health Care Transformation Task Force conducted an environmental scan and survey to identify consumer engagement structures and mechanisms utilized by provider organizations in the design and governance of value-based payment programs. The Task Force interviewed senior decisions-makers involved in consumer-engagement related activities and efforts within their respective organizations and found the following:

• Consumer engagement is important at every level of value-based care delivery, not only in direct patient-care but also in the design and oversight of new payment and delivery models;

• Health care providers are committed but struggling to recruit, train, and actively involve consumers in organizational governance; and,

• Organizations with long-standing regulatory requirements regarding board composition and patient involvement -- like Federally Qualified Health Centers -- can offer key lessons for other providers.

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Read the press release.

Task Force Submits Recommendations on Consumer Priorities to CMS

The Task Force offers recommendations to CMS on addressing consumer priorities in value-based payment and care delivery. Through input from the Advisory Group for Consumer Priorities, the Task Force identified key areas where CMS can advance these consumer priorities and principles.

Read the letter here.

Addressing Consumer Priorities in Value-Based Care

The Health Care Transformation Task Force, a consortium of patients, payers, providers and purchasers working to transform the U.S. health care delivery system, has released a new framework that systems can use to ensure consumers priorities remain front and center during all phases of the transformation to a value-based care system.

The framework is organized around six broad principles to support person-centered, value-based payment programs:

·         Include patients/consumers as partners in decision-making at all levels of care.

·         Deliver person-centered care.

·         Design alternative payment models (APMs) that benefit consumers.

·         Drive continuous quality improvement.

·         Accelerate use of person-centered health information technology.

·         Promote health equity for all.

The paper provides a rich set of more than 130 questions that systems can use as an agenda for dialog and action. A summary and explanation of the framework, authored by members of the Task Force executive committee, is laid out in a Health Affairs blog post, "How Person Center is Your Health Care Organization."

Read the white paper

Read the press release

Read the Infographic

Read the op-ed in Fierce Healthcare

Read the article in Modern Healthcare